How We Built a Custom AI Agent That Automated 80% of Customer Support for a Real Estate Company
Recommended By Industry Experts
Client
Real Estate Industry
Industry
Real Estate
Core Technologies
AI / ML / Open AI / NLP / Automation /
Country
USA
Client Background
Property Connect Group is a fast-growing property company providing services to customers in buying, selling and renting residential and commercial properties in multiple locations.
The company received thousands of customer queries each month via chat on the website, email and social media channels. But it did not have a smart support system that would help in dealing with inquiries efficiently and respond to clients immediately.
Challenge
- The company had difficulty handling a high volume of property inquiries through multiple channels.
- Slow response time with repeated questions about listings and property availability.
- No AI-powered system to automate inquiries or understand customer intent.
- This resulted in a subpar customer experience, increased operational costs and scalability issues.
Solution
Top Remotely built a custom AI agent with machine learning and natural language processing to automate customer support processes.
The AI agent was trained on property listing, FAQs, and customer interaction data. It was integrated with the company's website chat, email platform and CRM system, allowing for fast, accurate and scalable customer support.
Features Created
- Instant Property Queries AI Chatbot
- Intelligent Intent Recognition System
- Recommendation engine for properties.
- Automated appointment booking
- Human hand-off support
- Analytics dashboard in real-time
- Multi-channel integration
- Fast, accurate and scalable automation of customer care
Technologies Used
Python
Open AI API
Node.js
React
Conclusion
Property Connect Group has employed a custom AI agent to automate more than 80% of its customer support processes, leading to a dramatic drop in response times and operational costs.
This transformation was reflected in an improved customer experience, improved lead conversions and the ability for the real estate company to efficiently scale their support operations via intelligent AI automation.
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